Job Description

Flysafair careers – Customer Service Agent

Job Title: Customer Service Agent

Company: Flysafair Careers

Job Purpose

The Customer Service Agent is responsible for delivering exceptional passenger service by supporting ticket sales, bookings, and flight changes while ensuring clear communication, confidentiality, and professional handling of customer enquiries, complaints, and disruptions.

Key Responsibilities

Passenger Support & Service Delivery

• Assist passengers with ticket sales, bookings, rebookings, and flight changes.
• Clearly explain fare rules, terms and conditions, airline regulations, and procedures when required.
• Support customers during flight disruptions or cancellations with accurate information and appropriate solutions.
• Handle customer enquiries and complaints in a professional, efficient, and timely manner.
• Escalate complex or unresolved issues to the Supervisor on duty as required.
• Deliver consistent, professional customer service at all times.

Compliance & Confidentiality

• Safeguard confidential customer information in line with company policies and procedures.
• Ensure all customer interactions comply with service standards and operational guidelines.

Job Requirements

• Grade 12 or equivalent qualification.
• Proven airport and ticket sales experience.
• Willingness and availability to work weekends, public holidays, flexible hours, and shifts as required.
• Good computer literacy with working knowledge of Microsoft Word, Excel, and Outlook.
• Strong understanding of customer service excellence principles.
• Excellent written and verbal English communication skills with professional phone etiquette.
• Effective conflict resolution skills.

Personal Attributes

• Customer-focused and service-orientated approach.
• Punctual with excellent time management and immaculate timekeeping.
• High levels of patience, assertiveness, and professionalism.
• Trustworthy, reliable, and able to handle confidential information with discretion.
• Ability to work well under pressure in a fast-paced environment.
• Strong interpersonal and problem-solving skills.

Application Guidelines

• Email applications will not be accepted.
• Preference will be given to candidates from under-represented designated groups.
• If no feedback is received within two weeks from the closing date, please consider the application unsuccessful.

Flysafair Reserves the Right

• Not to proceed with the vacancy.
• To appoint candidates in line with operational requirements.

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