Job Description

Cashbuild Vacancies – Store Manager

Store Manager – Cashbuild Vacancies

About the Role

• The Store Manager is responsible for protecting and growing the store’s profitability and market share
• Lead all store operations in alignment with company and divisional strategies
• Drive sales performance, operational excellence, and customer satisfaction

Minimum Requirements

• Grade 12 with at least 3 years retail management experience, or 5 years related experience
• Strong business acumen and leadership ability
• Computer literacy and solid administrative skills
• Ability to perform effectively under pressure
• Valid driver’s licence and own transport preferred
• Must have a personal mobile phone
• Sound knowledge of Health and Safety regulations (OHSA)
• Strong Human Resource management skills
• High attention to detail

Key Responsibilities

Strategic Management

• Develop and implement a store strategy aligned with divisional objectives
• Manage execution of strategic initiatives to achieve business goals

Grow and Protect Market Share

• Drive sales growth, transactions, and profitability in line with targets
• Achieve budgeted sales and growth objectives
• Promote customer loyalty programmes and third-party credit solutions
• Develop action plans to remain competitive in the market
• Implement and update store business plans as required

Customer Service

• Implement and monitor customer service strategies
• Ensure efficient delivery services in line with company standards
• Build and maintain a strong customer base, including VIC and charge card clients
• Recommend product range improvements based on market needs

Asset Control

• Manage and control stock losses and shrinkage
• Safeguard store assets including cash, stock, and equipment
• Oversee debtor management within the store
• Assess and improve store security measures

Business Trade Licenses

• Ensure all trade licences are valid and renewed on time where applicable

Human Resource Management

• Manage staffing requirements in line with business needs
• Implement succession planning and career development
• Maintain effective communication with employees and forums
• Ensure training and development programmes are in place
• Handle employee relations professionally

Maintaining Store Standards

• Conduct daily store inspections and floor walks
• Implement corrective action plans where necessary
• Ensure compliance with company standards and procedures
• Maintain high housekeeping and merchandising standards
• Ensure the store is always ready for business
• Maintain store infrastructure, lighting, and fixtures

Stock Management

• Ensure stock ordering and receiving processes follow company policy
• Manage damaged, obsolete, and slow-moving stock effectively
• Implement action plans for excess stock

Store Safety (OHSA) Standards

• Ensure compliance with all safety regulations
• Complete required safety checklists
• Appoint and manage safety representatives
• Investigate and report all safety incidents

Expense Management

• Manage store expenses within budget
• Ensure financial targets and benchmarks are achieved

Insurance Claims Administration

• Report incidents to insurers promptly
• Liaise with insurers regarding claims
• Submit all required documentation accurately

Management of CB Way

• Implement and maintain company policies, controls, and operational standards

Core Competencies

Leadership

• Inspire and motivate team members
• Take initiative and responsibility
• Encourage teamwork and recognize performance

Result-Oriented

• Focus on achieving targets and delivering results
• Remain committed despite challenges
• Seek solutions to achieve objectives

Planning

• Organize tasks effectively and set clear priorities
• Ensure resources are available when needed
• Maintain realistic and structured plans

Delegation

• Assign tasks clearly and effectively
• Provide responsibility and accountability to team members
• Monitor progress and provide guidance where needed

Performance Under Pressure

• Maintain consistent performance during challenging situations
• Handle setbacks professionally and remain focused

Market Orientation

• Stay informed about market trends and competitors
• Identify opportunities to improve store performance

Integrity

• Act honestly and uphold company standards
• Keep commitments and handle information responsibly

Accuracy

• Pay close attention to detail
• Ensure all processes are completed correctly

Client Focus

• Deliver excellent customer service
• Build strong customer relationships
• Approach all interactions with a positive attitude

Personal Development

• Continuously improve skills and knowledge
• Participate in training opportunities
• Seek feedback for ongoing growth

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