Job Description

Cashbuild Vacancies – Sales Coordinator

Sales Coordinator – Cashbuild Vacancies

About the Role

The Sales Coordinator is responsible for driving sales through direct customer interaction, preparing accurate quotations from building plans, and ensuring high standards of merchandising, housekeeping, and delivery efficiency. This role focuses on supporting the store’s sales objectives while maintaining exceptional customer service.

Requirements

• Grade 12 with 5 years of related experience, or 10 years’ relevant work experience
• Experience in reading building plans is advantageous
• Effective communication skills in English and the dominant local language
• Strong numerical and analytical skills
• Proven customer service excellence
• Ability to work under pressure
• Computer literacy
• Strong planning, organization, and delegation skills

Key Performance Areas

Sales

• Prepare and follow up on quotations to generate sales
• Manage special order quote processes and controls
• Review building plans to ensure accurate quotations within agreed timeframes
• Handle telephone queries and follow-ups efficiently
• Conduct competitor analysis to maintain store competitiveness
• Communicate bulk deposit transfers to customers
• Promote customer loyalty programs, including VIC and Charge Card initiatives

Deliveries

• Manage and coordinate a cost-effective and timely delivery service
• Ensure all deliveries are dispatched within required timeframes
• Communicate delays to customers and arrange alternative solutions

Customer Service

• Manage the Customer Service Desk efficiently
• Record, follow up, and resolve customer complaints
• Ensure all customers are attended to promptly
• Maintain professional telephone etiquette

Store Standards

• Oversee Ready for Business checklists for assigned area and supervise General Assistants, Sales Advisors, and Forklift Drivers
• Implement price changes according to advertised prices
• Ensure planograms are correctly implemented

People Management

• Ensure staff are present and performing duties within their areas of responsibility
• Ensure trained backups are available for all team members
• Monitor daily execution of tasks, including Ready for Business procedures

Safety (OHSA) Compliance

• Ensure adherence to all safety standards
• Verify that all employees wear appropriate protective clothing and use equipment safely

Security Awareness

• Monitor for suspicious activity within and around the store
• Maintain password security and other operational safeguards

Core Values and Competencies

Integrity

• Acts ethically and maintains confidentiality
• Keeps promises and manages expectations realistically

Accuracy

• Maintains attention to detail and ensures all tasks are completed correctly
• Works in an orderly and systematic manner to prevent mistakes

Client Focus

• Responds actively to customer needs with professionalism
• Creates a welcoming environment and provides practical solutions

Personal Development

• Actively seeks opportunities for growth and skill development
• Participates in training programs and incorporates feedback for continuous improvement

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