Job Description

Truworths Careers – Retail Administrator

Retail Administrator

About the Program

Truworths is seeking a highly organized and proactive Retail Administrator to join our Retail Services team. This role is ideal for a multi-skilled individual with strong administrative experience, excellent communication skills, and a flair for coordinating events and projects. The successful candidate thrives under pressure, is adaptable, detail-oriented, and enjoys taking on new challenges to keep operations running smoothly.

Key Responsibilities

• Manage administrative tasks related to the company’s Workforce Management system, supporting stores and other business areas with queries and payroll processes.
• Ensure accurate business structure and information across systems.
• Prepare weekly HR training reports and yearly store performance reports.
• Coordinate ad hoc projects between stores and Head Office.
• Oversee the business’s annual communication publication.
• Maintain e-commerce administration, including promotions, store updates, and details.
• Update and maintain accurate store information for Google listings.
• Support the internal staff recognition program by capturing compliments, tracking points, and managing smaller initiatives.
• Coordinate venues, travel, and logistics for Roadshow events nationwide.
• Liaise with hotels, restaurants, and activity providers for the annual staff recognition event.
• Assist with content and presentation proposals for events.
• Manage travel arrangements for events held three times a year.

Qualifications and Experience

• Matric, National Diploma, Degree, or relevant qualification.
• Minimum 5 years of administrative experience.
• At least 2 years’ experience in events coordination (can overlap with admin experience).
• Previous retail or corporate experience is advantageous.

Competencies

• Excellent written and verbal communication skills.
• Highly self-motivated, driven, and eager to contribute.
• Quick learner with strong attention to detail.
• Organized and able to manage multiple tasks effectively.
• Consistent in performance and committed to personal development.
• Strong sense of urgency and ability to share knowledge with others.
• Exceptional planning and organizational skills with a focus on accurate and detailed execution.

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