Permanent Regional Manager – Pick n Pay Careers
Job Description
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Pick n Pay Careers – Regional Manager
Regional Manager
About the Role
The Regional Manager will lead and drive performance across all Pick n Pay Clothing stores within a defined region on a 6-month Fixed Term Contract. This role provides strategic direction, commercial leadership, and operational oversight to achieve sales, profitability, and customer experience targets. The Regional Manager leads Area Managers and Store Managers, ensuring alignment to company strategy, consistent execution of brand standards, and operational excellence, while fostering a high-performance, customer-focused culture.
Requirements
- Diploma or Degree in Retail, Business, or related field (essential)
- 8–10 years’ experience in retail clothing
- Minimum 4–5 years in a senior multi-store leadership role (Area/Regional level)
- Proven track record managing large-scale, multi-location operations
- Strong commercial and financial management experience
- Computer literate (MS Office, SAP/reporting systems)
- Valid driver’s license and ability to travel extensively across the region
Behavioral Competencies
- Strong leadership and people development capability
- Excellent communication and stakeholder management skills
- Customer-centric mindset
- Results-driven and commercially focused
- Decisive and resilient in a fast-paced environment
- Ability to influence and drive performance across multiple teams
Technical Skills
- Advanced retail clothing and commercial acumen
- Regional financial and performance management
- Sales, GP, and KPI optimisation
- Operational governance and compliance
- Talent and succession management
- Supply chain and stock management understanding
- Visual merchandising execution at scale
Key Responsibilities
Regional Strategy & Commercial Performance
- Own and drive sales, profitability, and growth across the region
- Develop and execute regional business strategies aligned with company objectives
- Monitor and analyse performance across all stores, identifying risks and opportunities
- Drive achievement of sales targets, GP, and operational KPIs
Leadership & People Management
- Lead, coach, and develop Area Managers and Store Managers
- Build a high-performance culture focused on accountability and results
- Drive talent development, succession planning, and leadership capability
- Ensure consistent and effective performance management practices
Operational Excellence & Governance
- Ensure consistent execution of operational standards, policies, and procedures across stores
- Drive compliance with audit, risk, OHS, and security standards
- Conduct regional store reviews and audits to maintain alignment
- Ensure effective stock management, shrinkage control, and operational efficiency
Customer Experience & Brand Execution
- Promote a customer-first culture across all stores
- Ensure consistent execution of visual merchandising and brand standards
- Monitor and enhance customer experience and service delivery
Financial & Performance Management
- Own and manage the regional budget, cost control, and financial performance
- Monitor expenses, shrinkage, and stock losses across all areas
- Provide performance insights and recommendations to improve results
- Ensure accurate and timely reporting across the region
Stakeholder Management
- Partner with Executive Leadership, HR, Finance, Supply Chain, and Commercial teams
- Align regional execution with Head Office strategy
- Influence and drive cross-functional collaboration across the business
Change Leadership & Continuous Improvement
- Lead and drive strategic initiatives and transformation projects within the region
- Identify opportunities to improve efficiency, performance, and customer experience
- Support implementation of new systems, processes, and business initiatives
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