Job Description

Pick n Pay Careers – Manager Deli

Manager Deli

About the Role
The Manager Deli will lead, develop, and optimise all Deli Hot and Cold operations, driving commercial performance, operational excellence, and an exceptional fresh food experience. This role is accountable for sales growth, gross margin protection, cost and waste management, food safety compliance, and team performance, while elevating the Deli offering through quality execution, innovation, and customer-focused merchandising.

Requirements

• Grade 12 (essential)
• Culinary qualification Level 2 or Hospitality and Catering Service qualification
• 3–5 years’ experience in a retail fresh food environment, preferably in Deli, Hot Kitchen, Cold Kitchen, or Ready-to-Eat departments
• Minimum 2 years in a supervisory or management role within food production or fresh retail operations
• Proven experience managing margin, waste control, and fresh food operations
• Strong knowledge of food safety legislation and merchandising principles

Key Responsibilities

Commercial and Financial Performance

• Deliver sales, gross margin, and contribution targets through effective pricing, promotions, and product mix strategies
• Monitor daily trading performance, analysing sales, waste, shrinkage, and stockholding to protect profitability
• Align production volumes with sales forecasts and promotional cycles to optimise yield and reduce waste
• Identify margin leakage and implement corrective action plans to safeguard profitability

Production, Quality and Innovation

• Manage recipe compliance, portion control, and structured production planning to ensure consistency and efficiency
• Maintain high standards of food quality, taste profiling, and presentation
• Introduce seasonal, value-added, and trend-relevant products within approved guidelines
• Ensure freshness, availability, and optimal stock rotation at all times

Customer Experience and Merchandising

• Create an engaging deli environment through strong visual merchandising and food presentation
• Execute planograms and promotional displays to maximise sales conversion
• Maintain service excellence standards and ensure knowledgeable product engagement with customers
• Monitor customer feedback and adjust offerings to improve satisfaction and loyalty

Operational Excellence and Compliance

• Ensure full compliance with food safety legislation, hygiene standards, and internal audits
• Monitor temperature logs, food handling practices, and quality control checks
• Manage staff scheduling in line with productivity and sales demand
• Drive continuous improvement initiatives to streamline processes and improve efficiency

Leadership and Team Development

• Lead, coach, and develop the Deli team to achieve operational and commercial targets
• Build capability in production planning, portion control, and customer engagement
• Foster a performance-driven culture focused on accountability, quality, and continuous improvement

Reporting and Controls

• Analyse sales, margin, waste, and stock reports to identify risks and growth opportunities
• Implement structured action plans supported by measurable KPIs
• Maintain accurate administrative and operational documentation in line with company standards

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