Job Description

Flysafair careers – Ramp Agent

Job Title: Ramp Agent

Company: Flysafair Careers

Job Purpose

The Ramp Agent is responsible for coordinating and overseeing ramp and ground operations to ensure safe, secure, and efficient aircraft turnarounds. This role supports on-time performance through effective communication, compliance with safety regulations, and close collaboration with flight crews, ground handlers, and service providers.

Key Responsibilities

Safety, Security & Compliance

• Ensure full compliance with safety regulations, including Dangerous Goods requirements, at all times.
• Maintain general safety and security standards around aircraft during ground operations.
• Conduct Foreign Object Debris checks and report any irregular or unsafe conditions.
• Perform ramp safety audits and ad hoc inspections in the baggage handling area when required.
• Report irregular activities and compile incident or irregularity reports as necessary.

Ramp & Ground Operations

• Monitor the loading and offloading of baggage and cargo, advising ground handling partners of any load changes.
• Coordinate support for heavy or oversized baggage and cargo, including specialised equipment such as motorised wheelchairs.
• Ensure ramp vehicles are clean, serviceable, and fuelled.
• Allocate and manage staffing levels in line with service level agreements.
• Complete ramp agent documentation accurately for every flight.

Flight Coordination & On-Time Performance

• Liaise between flight crew and ground handling teams to obtain passenger boarding clearance.
• Ensure all service providers are present and prepared per flight requirements, including fuel handlers and airport authorities.
• Monitor flight operations and key performance indicators to support on-time departures.
• Allocate and manage delays where required and coordinate disrupted operations effectively.
• Liaise across departments and stations to ensure seamless coordination and timely departures.

Operational Support

• Assist with crew requests, including coordinating cleaning services, water supply, and restroom servicing.
• Pick up and drop off crew members as required.
• Ensure all handling agents and service providers are in place for arrivals and departures to minimise delays.
• Perform additional duties as allocated by the senior on duty.

Job Requirements

• Grade 12 or equivalent qualification.
• Minimum of 2 years’ experience in an airline or aviation environment, including passenger services, ramp services, or baggage handling.
• Valid Code 08 driver’s licence.
• Clear criminal record.
• Sound knowledge of airside operations and airport environments.
• Strong planning, organisational, and time management skills.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Proven problem-solving and decision-making capabilities.
• Ability to multitask, delegate, and work effectively in a fast-paced environment.
• Computer literacy with a customer-orientated approach.

Personal Attributes

• Professional with high levels of integrity.
• Strong sense of urgency and accountability.
• Reliable, dependable, adaptable, and flexible.
• Ability to perform under pressure and meet operational deadlines.
• Team-oriented with the ability to handle confidential information responsibly.

Application Guidelines

• Email applications will not be accepted.
• Preference will be given to candidates from under-represented designated groups.
• If no feedback is received within two weeks from the closing date, please consider the application unsuccessful.

Flysafair Reserves the Right

• Not to proceed with the vacancy.
• To appoint candidates in line with operational requirements.

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